Privacy Policy Statement
Renew Mind & Body is committed to providing quality services to you, and this policy outlines our ongoing obligations in respect to how we manage your personal information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs government how we collect, use, disclose, store, secure, and dispose of your personal information.
A copy of the Australian Privacy Principles is available from the website of the Office of the Australian Information Commissioner: www.oaic.gov.au
What is Personal Information and Why Do We Collect It?
Personal information is information or an opinion that identifies an individual. Examples of personal information we collect include:
Full name
Address
Email address
Phone number
Health history or other relevant medical details
This personal information is collected in a variety of ways including:
Interviews, intake forms, telephone, email, and via our website www.renewmindbody.com.au. We may also collect information from other healthcare professionals involved in your care, with your consent.
We collect your personal information for the primary purpose of delivering massage and bodywork services, maintaining records, and facilitating communication with you. We may also use your information for closely related secondary purposes you would reasonably expect, such as appointment reminders and administrative updates.
You may unsubscribe from any non-essential communications at any time by contacting us in writing.
Sensitive Information
Sensitive information, as defined by the Privacy Act, includes information such as yourhealth, racial or ethnic origin, political beliefs, religious affiliations, or criminal record. At
Renew Mind & Body, we may collect health-related information as it directly relates to ourservices.
Sensitive information will only be used:
For the primary purpose for which it was obtained
For a directly related secondary purpose
With your explicit consent, or
Where required or authorised by law
Third Parties
Where reasonable and practicable, we will collect your personal information directly from you. However, in some circumstances (e.g. referrals or collaborative care), we may receive information from third parties. In such cases, we will take reasonable steps to notify you and confirm the accuracy of the information received.
Disclosure of Personal Information
Your personal information may be disclosed:
To other healthcare providers, where you have given consent, and where it supports your care
Where required or authorised by law
Security of Personal Information
Your personal information is stored securely in electronic systems that are protected from unauthorised access, modification, or disclosure. When your information is no longer required, we will take reasonable steps to destroy or de-identify it. However, in accordance with legal obligations, most client information will be retained for a minimum of seven (7) years.
Access to Your Personal Information
You may request access to your personal information or ask us to update or correct it at any time. Please submit your request in writing to the contact details below. Renew Mind & Body does not charge a fee for access requests, but an administrative fee may apply for copies of documentation. We may ask you to verify your identity before releasing information.
Maintaining the Quality of Your Personal Information
We strive to keep your personal information accurate, complete, and up to date. If you find that the information we hold is incorrect or outdated, please let us know as soon as possible so we can amend our records.Policy Updates website. This policy may be updated periodically.
The most recent version will be available on our website renewmindbody.com.au
Privacy Policy Complaints and Enquiries
If you have any concerns, complaints, or questions regarding our privacy policy, please contact us:
Renew Mind & Body
Email: info@renewmindbody.com.au
Phone: 0492 900 160